The company will not refund under the following circumstances as per our terms and conditions:

If the learner does not attend the course that they have booked for.
If the learner is late in starting the training.
If a deposit has already been made to secure a place on a course.
If the learner provides insufficient ID.
If the learner rearranges the course and cannot attend on the dates they have arranged for.
In the following circumstances we will issue a refund:

If a course is cancelled from our end.
If a learner has taken a level 2 course or below and hasn’t received results within 3 months without valid reasoning from the company.
If a learner has taken a level 3 course and hasn’t received results within 6 months without valid reasoning from the company.
If a learner has taken a level 4 course and hasn’t received results within 9 months without valid reasoning from the company.
If you would like to request a refund, this must be completed within 25 working days prior to the start date of your course. If your refund request is accepted, the payment will be refunded within 10 working days.

Our Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for booking a course with The Training Wizard.