LEVEL 3 DELIVERING CONFLICT MANAGEMENT

This accredited qualification has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

It is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing roles (Health Sector, Customer Service, Event Industry, Financial Services etc…). It also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training, for example, door supervisors and other frontline staff.

You’ll learn how to train others in conflict management (including how to assess and reduce risk, identify behaviour that might lead to violence, and avoid violence), how to design and deliver conflict-based scenarios and much more.

Course Learning Outcomes

Unit 1: Managing conflict in the workplace when dealing with customers, service users or the public
Unit 2: Delivering scenario-based conflict management training

Course Details

Assessment Cost Duration Minimum Age Pre-requisites Timing
Multiple Choice Exam and Portfolio of Evidence £499 2 Days with pre-course work 18 Education and Training (or equivalent) 09:30 – 17:30

Group Bookings and Inhouse Delivery

We can come to you and deliver the training at your premises from £3800.00 plus vat for up to 12 learners.

For more information and group booking discounts please contact us.

Why choose The Training Wizard (TTW)?

  • Highest Genuine Pass Rate around!
  • Most competitive prices in the UK!
  • No hidden charges like some of our competitors!
  • The price includes all the training, materials, exams and certificate!
  • ISO 9001 and 14001 Registered organisation!
  • Fast Certification turnaround!
  • Very experienced trainers and all courses delivered by us or fellow approved/accredited partners only!
  • Street-Wise training incorporating real life scenarios!
  • Free careers advice and employment opportunities!
SIA CCTV OPERATOR – 3 Days Course
SIA DOOR SUPERVISOR – 3 Days Course
SIA CLOSE PROTECTION TRAINING PACKAGE
L2 MANUAL HANDLING – 1 Day Course
Understanding Stewarding at spectator Events
Choose Your Location
London | £499
London | £499
Click on the Book Now button below to view course dates on our new site.