LEVEL 3 DELIVERING CONFLICT MANAGEMENT
This accredited qualification has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
It is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training, for example, door supervisors and other frontline staff.
You’ll learn how to train others in conflict management (including how to assess and reduce risk, identify behaviour that might lead to violence, and avoid violence), how to design and deliver conflict-based scenarios and much more.
Course Learning Outcomes
Unit 1: Managing conflict in the workplace when dealing with customers, service users or the public
Unit 2: Delivering scenario-based conflict management training
|Multiple Choice Exam and Portfolio of Evidence||£499||2 Days with pre-course work||18||PTLLS (or equivalent)||09:30 – 17:30|
Group Bookings and Inhouse Delivery
For more information and group booking discounts please contact us.
Why choose The Training Wizard (TTW)?
- Highest Genuine Pass Rate around!
- Most competitive prices in the UK!
- No hidden charges like some of our competitors!
- The price includes all the training, materials, exams and certificate!
- ISO 9001 and 14001 Registered organisation!
- Fast Certification turnaround!
- Very experienced trainers and all courses delivered by us or fellow approved/accredited partners only!
- Street-Wise training incorporating real life scenarios!
- Free careers advice and employment opportunities!